Zoho Support

Zoho Support is a web-based customer support application that lets you deliver more happiness to your customers everyday. It can be customized to your needs. It's convenient to use. And, it doesn't cost you a fortune. Zoho Support comes from Zoho, a suite of web-based business software built for small and medium businesses.

With Zoho Support for iPhone and iPad, you have access to the following features.

• See a beautiful feed of all your ticket activity.

• Swipe left to perform frequent ticket actions like edit, close, move and assign.

• Use @mentions to tag other team members and collaborate via statuses.

• Create, view, edit and delete tickets from any department.

• Search support tickets across departments.

• Add & update comments and ticket fields.

• Receive push notifications on ticket updates, comments and @mentions.

• Re-assign tickets to other team members and pick up unassigned tickets.

• Move tickets to other departments.

• Receive and view attachments on tickets.

• Save responses as drafts, access them later and send them to customers.

• Use any existing reply template or canned response while replying to tickets.

If you need any help with this app, feel free to shoot an email to support@zohomobile.com.