Epicor Virtual Agent (EVA)

Epicor Virtual Agent (EVA) is intelligence personified for Epicor® ERP and Prophet 21® systems across industries. Users will be empowered by the context-aware natural language processing of EVA. Voice or text commands on your mobile device are a great time-saver—with the EVA app, you interact naturally with your ERP system. It is as easy as just talking or typing to a colleague. EVA also presents richly formatted information and guides the user by suggesting the next set of navigations and actions. This makes the breadth and depth of the industry-specific functionality and information available inside the system directly accessible to a larger audience, boosting productivity and efficiency, and giving your company an improved return on ERP investment.

Developed in part using artificial intelligence capabilities (Microsoft Azure AI Services), EVA can be added to all sizes and types of Epicor ERP and Prophet 21 implementations—on premises as well as in the cloud. This ensures Epicor customers of any size, including small and medium-sized companies, can take advantage of innovative technologies that will help them grow their businesses and attract the next generation of workers.

EVA Benefits:

Here are just a few of the ways EVA helps companies work faster, do more, and provide better service:

Users have the answers right at their fingertips when they have the questions, anytime, anywhere on their devices—no need to navigate menus, no need to wait to access the full ERP application
EVA automates mundane tasks such as looking up a contact or inventory information—all she needs is a voice or text command
Using EVA during calls and meetings with customers means less waiting and more actions
EVA is context-aware; thus user commands can be brief and EVA will understand what they mean based on what was said before
New workers are quickly on-boarded to ERP interactions with little or no training


Requirements:
EVA runs on Epicor ERP version 10.2.400 and Prophet 21 version 2019.1, or newer versions
EVA must be enabled in Epicor ERP or Prophet 21 by your system administrator
EVA is linked to your Epicor ERP or Prophet 21 login ID